Terms & Conditions

TERMS & CONDITIONS
For a good collaboration – the general terms and conditions of the Conti Web Shop

ORDERS:
By placing an order our general terms and conditions are explicitly accepted. Individual agreements that go further than our general terms and conditions - or replace parts of them - must be in written form. Order and delivery conditions of the customer shall be herewith opposed.

PRICES:
Deliveries shall be invoiced at the listed prices valid on the date of placing the order. The prices are in Euro. Deliveries in the amount of given budgets by Continental are invoiced to Continental. Deliveries purchased for own accounts will be charged to buyer directly. Prices do not include VAT. Deliveries to NON-EU countries doesn’t include customs and custom related cost.

Forwarding charges for deliveries are not part of the prices and will be calculated and presented before order is processed and ship out to the client. Delivery cost may vary so exact cost should be calculated based on order, time of calculation and other relevant information. Exact cost will be presented in front and after confirmation order will be processed and shipped.

PAYMENTS:
Our invoices are sent via e-mail and must be paid in after order is placed. We reserve the right to deliver only upon receiving advance payment. We charge shipping costs as well as picking and administration costs if C.O.D. consignments are not accepted. Payment terms will be according to the conditions of payment as specified in our invoices and are legally binding.

RETURNS:
In general, there is no right to return correct delivered goods. The return of not used, not damaged, and not processed goods in original packaging can be inquired in written form with the exact description of the goods (article, amount, size code und colour) as well as order number and reason for return. If we accept the return in written form, the goods can be returned to us. In this case we charge 20% of the original value of the goods as compensation for placing the goods back into storage, but at least € 25,- per return. The customer bears all costs resulting from a breach or non-observance of this proceeding.

CLAIMS (QUALITY):
Claims must be brought forward in written form within 14 calendar days. In the case of justified but hidden damages we try to find an acceptable solution with our suppliers. All textiles can show little variations concerning colour, size and grammage. Variations within the tolerances specified by the supplier are no reason for claim. It should be noted that the definition of sizes of our articles can vary. A “too big M” or “too small XL” compared to another article or supplier are no reason for rejection. The same applies to colours. The same colour identification can look completely different on various products. Colourations, modifications of material, shrinkage and other damages that occur due to incompetent handling or washing mistakes are also no reason for rejection.

CLAIMS (PICKING):
Every order runs through two control mechanisms. Nevertheless, we can’t completely eliminate mistakes in order processing or picking, as well as wrong articles in original boxes. In this case, we are committed to exchange the goods as quickly as possible at our expense. Therefore, it is necessary that the buyer checks the articles.

PRIVACY PROTECTION:
By using our website, you agree to the electronic retention of your personal data. We process your data for the purpose of facilitating sales and providing you with a better user experience. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy available at https://www.contishop.eu/privacy. By continuing to use our website, you confirm that you have read and understood our Privacy Policy.

PICTURE COPYRIGHTS:
We place pictorial material at the disposal of our customers for advertising purposes. The rights of use for pictures are limited to the purpose of advertising for this product of this brand. We are not liable for any costs arising to the buyer out of unlawful usage of the pictorial material. Shape and decoration names included in this website are registered trademarks of the company or otherwise protected. All rights reserved. Copyright protects this website and all of its contents. No part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Continental Adria.

ONLINE COMPLAINTS PROCEDURE
In the event of any problems or disagreements, we will always strive to find a solution in the interest of our customers. Our dedicated customer service team is happy to help you with advice and assistance. You can telephone us on +386 1 600 11 02 (office hours: Monday - Friday 10am - 4pm). You can also email us at see@contishop.eu